MISSION STATEMENT VET PETS Animal Hospital & Pet Store

At Vet Pets Animal Hospital, we are dedicated to:

PATIENT CARE

• To provide the best possible medical and surgical care and preventative medicine for our patients.
• To treat every patient with the highest quality of care, regardless of size, age, cost, or ownership.
• To be the pet’s advocate, and always recommend the course of action that most benefits the patient.
• To fulfill the patient’s needs with the highest level of care, skill, judgement, and comfort.
• To eliminate pain and suffering; and to above all do no harm.

CLIENT SERVICE

• To recognize and fulfill all of our client’s needs.
• To provide the client with the highest quality of products and services for their pets.
• To educate clients so that they may make informed decisions concerning their pets’ care and understand what we do.
• To enhance and encourage the human-animal bond.
• To provide support in times of grief, encouragement in times of stress, and understanding in times of need.

WORK ENVIRONMENT

• To provide the highest quality facility for patient care.
• To maintain a clean, organized, safe and efficient work environment.
• To offer the most state-of-the-art equipment and the most current and up-to-date diagnostics, procedures and products in order to provide premium patient care.
• To encourage practice growth and increase revenue by attracting new clients while catering to our existing clientele.
• To receive appropriate remuneration for our time and investment, commensurate with our education, abilities, skills and experience.

ATTITUDE AND COMMITMENT

• To maintain a positive attitude, and to project that attitude to our patients, clients, community, and co-workers.
• To be an advocate for the patient first, the client second, the team third, and the individual staff member fourth.
• To work as a team, positively interacting with coworkers to maintain maximum efficiency and productivity.
• To continually educate ourselves in order to improve our commitment to patients, clients and co-workers.
• To provide challenging work for ourselves and our coworkers.
• To be proactive and show initiative in accomplishing tasks above and beyond our assigned duties.
• To strive for personal achievement and growth.
• To obtain personal fulfillment with the rewards of animal care and veterinary medicine.